Assistance

The Assistance business sector has two main areas, Mobility and Security, which offer an array of services and products to private, corporate and public customers.

The services are primarily characterised by fast and competent assistance by Falck in the event of accidents or mishaps: If a company’s warehouse is flooded, if the private customer’s roof is damaged in a storm, or if the bus company needs a broken-down vehicle towed to the garage. Assistance also provides services aimed at preventing damage and accidents.

Assistance is largely based on the same logistics and competences as the Emergency services: Falck’s system of hi-tech emergency alarm centres and the broad network of Falck stations ensuring fast help.

As a rule, services are provided on the basis of subscription agreements between the customer and Falck. Some 1.6 million companies and private citizens are covered by Falck’s subscription services in Denmark, Norway, Sweden and Poland.

Sales and marketing to private customers is primarily carried out through mass-marketing, the Internet, telemarketing and close co-operation with partners. In recent years, Falck has entered into partnerships with a range of large insurance companies. These partnerships mean that the companies sell Falck’s services either to their own customers as part of the insurance coverage, or as a Falck service that is invoiced directly by Falck.

Sales and marketing to corporate customers mainly takes place through sales consultants and direct marketing.